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Unfortunately this browser is not supported. Customer Reviews. Reasons for BBB Rating. Glen H. Dick M. Julie B. Elizabeth K. Ernestine W. Don S. Kevin C. Mark D. BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. When considering complaint information, please take into the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the of complaints.
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I haven't had an interaction with them on a service related basis. However, one of their techs just came to service someone in the parking lot of our business. He parked sideways in the lot blocking several spot and the main drive area. I asked him nicely to move.
He looked at me as if I had lost my mind and just continued with working on the car. I googled it to notify them but see nothing but negative feedback so better to just post here.
Terrible and Unreliable - this was my first experience with a roide service company. I had called my auto insurance company who put in my request. My husband and I had a flat on our truck on a very busy interstate. We were hauling a 24ft RV. The text message said service technician was in-route.
An hour later I called to check his status - they had canceled our service call because we were out of their service area!! We were only 11 miles out of town. No one had notified us of the cancellation. My husband who is 74 and myself 65 ended up changing the tire ourselves. It was very stressful and dangerous. We could have used some help. With this many Jack rabbit services llc reviews, how is this company still in business?? First time they were late and then couldn't help and said they'd call a tow truck for me and four hours later And when I called Jack Rabbit they were useless and tried to claim they showed up and I wasn't there.
Tried twice to call when they were late and could only leave my in a "queue" for a call back. No call back. An hour and a half later, no service guy. I literally have been holding my phone in my hand without a break since this morning. They are liars and scam artists and should be shut down. I only left one star Jack rabbit services llc zero wasn't an option.
You want me to let you know how you did? You sent me a text at 3pm saying mins. An hour and a half later I call back and my driver is now on his way to Pekin to do a quick jump start. After that, nothing. So I wake up this morn Jack rabbit services llc a text saying the work is complete. I went back to where my car is sitting on Jack rabbit services llc side of the road thinking the roide assistant had used a slim Jim to get in my car to swap out the donut sometime during the night and, nope. Flat tire still on the back. Car still out of commission.
I still cannot believe Troy never showed up and that nobody called. Do better, or go out of business. Had a flat tire on the freeway so I used my insurance company for a tow and they never showed up. But they did claim they went to the location and I wasn't there and demanded that my insurance company pay them.
Well that didn't happen. They are just scam artists. Sat and waited for them on the side of the expressway for over three hours only to find out they canceled my request. Told by dispatch there was nothing they could do. AtI had not heard anything, so called xxx-xxx During that call, I received a text from JackRabbit that the driver would be there in 17 minutes.
Atthe driver still hadn't come and was no longer showing the location of the driver on the app. I called back and asked what the status was.
The "representative" asked me to hold for a minute. Over 6 minutes later she came back to tell me that the driver would be there in 20 minutes. I asked to speak to a manager and she laughed at me and hung up the phone. My attempts to call back put me directly into muzak which I did not get the benefit of during my 6 minute hold and was unsure if I had been dropped at that point. We cancelled the call and I have another company coming in 60 minutes.Jack rabbit services llc
email: [email protected] - phone:(178) 589-8038 x 3732
Durham / Raleigh Towing Services